If driving, park your vehicle across the street in the lot nearest to Bath and Body Works.

Take the time on your way inside the store to pick up a piece of trash in the lot and throw it away. We value cleanliness and our guests' experience highly!

Clock-in! Forgetting to do so can be a strong inconvenience to your shift manager.

Greet those around you - whether that be guests or fellow co-workers. The best way to start a good work shift is to start it off with a smile.

Place your possessions in the back of the store in the designated area.

Return to the front and begin serving our guests there until re-directed by a manager. It's important to stay busy from the moment we clock in! If you have trouble finding a place to serve, ask the Shift Manager on duty.

"If you're not having fun, you're not doing it right!" -Truett Cathy

CORE 4 is essential to our Chick-fil-A employees! And our guests expect it/deserve it. Memorize the core 4 and practice it when dealing with guests at ALL times! Yes, even with the unkind ones! Every life has a story.

You'll be trained until comfortable on every task you're given.

Have a servant's heart (grumbling will only make you look bad and stress your manager out!)

If possible, strive to be 5 minutes early to your shift. This will give you time to clock in and be ready to work at your scheduled time!

We do NOT allow cell phones to be carried throughout the shift! Please put them away in the designated space in the back office before going to work. If you need to make a phone call, get permission from a manager!

You're given one meal for your break per shift! Taking more than that is stealing and will be met with serious consequences!

You're to be in full uniform at all times when on the clock. Ask a shift manager about ordering anything you might need!

ALWAYS ask a manager for permission before clocking out to go home.

If trash is found in the dining room and time allowing, pick it up and toss it. We take pride in giving our guests a clean dining room to eat in! The same rule goes for front counter - if you drop something, immediately pick it up and toss it!

No eating or drinking behind the front counter or in the kitchen. All food consumption must be in the designated break area in the back of the store or in the dining room.

Be vocal and greet our guests when they enter the restaurant if possible. Also if possible, tell them, "Have a good day/night! Thank you!", as they leave.

Yes, "My Pleasure" is required!

We don't expect you to like every person you work with. However, we do expect you to act professional and speak respectfully with your co-workers at ALL times! No drama-llamas.

Guests ALWAYS come first. If you're stocking during a slow time, stop what you're doing immediately if a guest approaches and serve them!

Core 4 (again).

A perfect example of what we expect from you working a register on the front counter would look like this: Locking eyes with the next guest in line, raising your hand high and loudly calling, "I can serve the next guest in line!". Once the guest approaches, give them a big smile and say, "Hi! Will this order be for dine in or carry out?". Don't feel nervous - we're ALL doing this! And it relieves stress from the guest if we're giving loud, clear instruction!

Repeat every single order back to the customer (including sizes)! This will ensure perfect order accuracy which is crucial to the satisfaction of our guests.

Ask the guest if they would like any sauces.

If they order carry out, make sure you use your hand to point to the end of the counter and tell them, "They'll call your name at the end of the counter. Thank you!". This makes it WAY easier for the Runner to quickly deliver the correct food to the right guest.

If you need extra change for your drawer, notify the nearest manager.

If you receive a 50 or 100 dollar bill, hold it to a light and look for the hidden face to determine it's genuine. We are required to do this and guests should not get offended.

A guest may use as many coupons as they would like. (But if more than 5 are used, get a manager).

Our store only offers 5 different discounts. They are as follows:

McKinney Police - 50%

Fire Dept./First Responders - 10%

Military/Veterans (w/badge) - 10%

Raytheon Employees (w/badge) - 10%

McKinney ISD Teachers (w/badge) - 10%

Senior - 10%

If a guest ASKS for a police discount, get a manager immediately. We are not permitted to give police discounts to officers who ask, per McKinney police chief.

Employees do NOT get discounts and doing so will result in disciplinary action. This is the same as stealing.

The only two menu items we do not sell before 10:30AM are the Mac n Cheese and the Soup.

When you have no guests to serve, stock your sauces, cups, straws and lids. If this is done, check the ice, tea and lemonade on front or in the drive thru. But remember, guests ALWAYS come first!

You will not be trained on any new tasks until you've mastered front counter with your managers' approval.

You're the heart and hospitable culture of our business! Guests love to feel cared for and you have the power to do that! Remember to make EVERY guest feel cared for and valued, because they are!

Engage with guests using table-touches. You can ask the guest if they would like a refill, offer them sauces or simply see if they are doing ok! Making a special connection with a guest is always encouraged and often creates Raving Fans!

If you notice a tray sitting at a table with or without guests and it's full of trash, offer to take it to the trash can for them.

Keep the dining room condiment stands well stocked at all times.

Challenge yourself to get to every dirty table first before a new guest or co-worker can point it out!

If you see any trash or debris on the floor, immediately sweep it up if possible. If necessary, use the designated dining room mop and wet floor signs.

If you need to clean up any bodily fluids, ALWAYS use the designated material given for such duties.

Trash is to be taken to the back when full and bag replaced immediately.

If you run into a Runner taking out a tray, offer to take the tray to the guest for them! We call this interception and is extremely helpful to the team.

If you see guests waiting in the Mobile section, ask them what order they're waiting for, offer to go check on it and let them know the status of their order! This relieves SO much anxiety for the guest and they really appreciate it! And we do, too!

If closing a night shift, use Jolt on your phone or store iPad to check off each closing duty.

Don't forget to check the bathroom trash and cleanliness often! We recommend at least once an hour. Try and keep trash off the floors and counters of our bathrooms as much as possible.

When you have time, clean trays to help the front counter out. And if you see trays stacking in the dining room, always take them to the back to the designated area!

If you see anyone suspicious in the store (example: someone drunk, kidnapping, etc.) report it to the shift manager immediately. That also goes for suspicious activity (example: someone asking guests for money, trying to sell or give things away to guests, doing drugs in the bathroom, smoking/vaping in the restaurant, stealing flowers, vandalism, etc.)

Remember to use Core 4 when dealing with guests at all times!

All schedules are accessed through the app, HotSchedules and can be found when searching for HS Team.

If you're too sick to work your shift, you must present a doctor's note within a reasonable amount of time of shift missed.

If you need your shift covered or want to switch shifts with someone, this MUST be done through HotSchedules! Not doing so could result in negative consequences or a write-up.

YOU are responsible for finding a replacement for your shift. Do not ask a manager to do it for you.

Schedule requests must be made by Friday of every week. Otherwise we have a right to reject it.

New weekly schedules are posted every Saturday or Sunday.

Tardiness is not tolerated. Your being late may be causing someone else to have to stay late! If you are ever late, call or text the shift manager on duty to let them know how late you will be. There will oftentimes be negative consequences to being late. It's always smart to arrive 5 minutes before your shift starts, if possible.

The earlier you request off for a specific occasion the BETTER!

You will receive either a 30 minute unpaid break or a 15 minute paid break if you are working a minimum of 4 1/2 hours.

If you are asked to go on break by your manager, you are to do the following: Type in your break food, continue working until your food is ready and then clock out and go on break. Stalling and killing time before your break will never be tolerated. Requests for specific break times may be considered but are never guaranteed. It depends on the needs of your manager.

You are allowed one meat item, one side, unlimited drinks and the option of either an ice cream or cookie.

You must pay $1 for the following items:

You're responsible for cleaning up your break platter after eating. Be respectful of your other co-workers and clean up!

You may take your break in the designated area in the back of the store or in the dining room depending on guest volume. Do NOT take your break in Don's office.

Returning from break late may result in disciplinary action.

Notify a manager if you plan to take your break outside of the store. This is for liability reasons.

Remember to clock OUT for break! This will lessen your manager's work load at the end of the night!

You may use your phone on break while clocked out only.

Using styrofoam cups on break is forbidden. Bring your own re-usable cup to work OR use one of our many re-usable cups in the back near the cubbies.

Mac n Cheese

Milkshakes

One of your hiring managers should have discussed your pay rate with you at time of hire. If not, let your orientation trainer know.

Pay checks arrive every two weeks. Checks can be picked up every Thursday. Direct deposits arrive every Thursday.

Paychecks cannot be issued early for any reason.

We will not cash checks.

Pay rates are strictly confidential. Do not disclose them to anyone.

Overtime will not be tolerated.

Raises will be given based on job performance every year in June!

If ending employment, your final paycheck will be given on the next pay day, assuming we have received your clean uniform back.

Our process of discipline goes as follows:

Insubordination 

Unprofessional conflict/attitude/behavior with co-workers or managers

Tardiness

Returning from break late

No-show

Giving yourself or someone else a discount who is not listed above

Vaping/smoking in uniform or on the clock

Grumbling/complaining about a task given

Stealing

Leaving your shift early without permission from the shift manager

Trading/releasing shifts without using HotSchedules

Using inappropriate language with guests or co-workers

Sexual harassment/comments to guests or co-workers

Being drunk at work/consuming alcohol at work

Breaking food safety protocol

First offense - verbal warning and first write-up

Second offense - verbal warning and 1-2 week suspension

Third offense - termination

Actions that may warrant a write-up are as follows: